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General Manager - Service - GCC

Ref: 664 Date Posted: Monday 22 May 2023

Job Title:             General Manager - Service

Company:           A leading UAE based Automotive Group

Salary:                  Competitive

A well-established automotive group in the UAE, are looking for an experienced General Manager - Service for their organisation. The role will be based in UAE and the candidate must be Arabic speaking with a proven track record managing franchised automotive Service Centres.


  • Engage in strategic planning to achieve business goals and objectives.
  • Manage the performance of the service department to achieve KPIs.
  • Lead the service team across multiple locations and implement processes to achieve customer satisfaction and revenue targets.
  • Develop and implement customer retention strategies to increase the Service department's profitability.
  • Monitor and communicate business trends, revenue data, and other relevant information to senior management.
  • Constantly develop the service team's skills to meet the changing customer demands.
  • Ensure compliance with legal and regulatory requirements, including health and safety regulations.


  • Must be Arabic speaking.
  • Bachelor’s degree in Engineering or related field.
  • Minimum of 10 years of experience managing Service Centres.
  • Excellent leadership and management skills.
  • Strong business acumen and analytical skills.
  • Exceptional customer service skills.
  • Excellent communication and interpersonal skills.
  •  Strong organisational and time management skills.

If you have the above qualifications and are looking for a challenging role, apply today at by submitting your updated CV in WORD format with a recent business photo. On offer is a competitive salary and benefits package to the right candidate.

Due to volume of applications only those who meet the criteria set by the client will be contacted for a pre-screening interview.