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Service Manager - GCC

Ref: 694 Date Posted: Tuesday 03 Oct 2023

Job Title: Service Manager, German Speaking

Location: GCC

We are currently seeking a highly motivated and experienced Service Manager fluent in German to join a prestigious premium automotive brand in the GCC region.

Position Overview:

As a German Speaking Service Manager, you will play a pivotal role in ensuring the delivery of exceptional customer service and aftersales support for a renowned premium automotive brand in the GCC. You will lead a team of service advisors and technicians, oversee the service department's operations, and uphold the brand's commitment to excellence.

Key Responsibilities:

  • Team Leadership: Manage, mentor, and motivate a team of service advisors and technicians to ensure outstanding customer service and efficient repair and maintenance processes.
  • Customer Satisfaction: Maintain and enhance customer satisfaction levels through effective communication and problem-solving, ensuring a seamless service experience.
  • Operational Excellence: Oversee all service department operations, including scheduling, resource allocation, and quality control, to meet and exceed performance targets.
  • Budget Management: Manage the department's budget, controlling costs while maintaining high-quality service standards.
  • Technical Expertise: Stay updated on the latest automotive technologies and best practices, providing guidance and support to the service team.
  • Reporting: Prepare regular reports on departmental performance and present findings to senior management.


  • Proven experience in automotive service management, preferably within a premium European brand.
  • Fluent in both written and spoken German and English.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication skills.
  • Proficient in Microsoft Office Suite.
  • GCC experience is a plus.

How to Apply:

If you are a dynamic and experienced Service Manager and fluent in German, we encourage you to apply. Please submit your updated CV in Word format and a recent business photo at

Please note that due to the high volume of applications, we will only be able to contact those who are successfully shortlisted.