Job Title: Service Manager, German Speaking
We are currently seeking a highly motivated and experienced Service Manager fluent in German to join a prestigious premium automotive brand in the GCC region.
As a German Speaking Service Manager, you will play a pivotal role in ensuring the delivery of exceptional customer service and aftersales support for a renowned premium automotive brand in the GCC. You will lead a team of service advisors and technicians, oversee the service department's operations, and uphold the brand's commitment to excellence.
- Team Leadership: Manage, mentor, and motivate a team of service advisors and technicians to ensure outstanding customer service and efficient repair and maintenance processes.
- Customer Satisfaction: Maintain and enhance customer satisfaction levels through effective communication and problem-solving, ensuring a seamless service experience.
- Operational Excellence: Oversee all service department operations, including scheduling, resource allocation, and quality control, to meet and exceed performance targets.
- Budget Management: Manage the department's budget, controlling costs while maintaining high-quality service standards.
- Technical Expertise: Stay updated on the latest automotive technologies and best practices, providing guidance and support to the service team.
- Reporting: Prepare regular reports on departmental performance and present findings to senior management.
- Proven experience in automotive service management, preferably within a premium European brand.
- Fluent in both written and spoken German and English.
- Strong leadership and team management skills.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft Office Suite.
- GCC experience is a plus.
How to Apply:
If you are a dynamic and experienced Service Manager and fluent in German, we encourage you to apply. Please submit your updated CV in Word format and a recent business photo at www.eurocellrecruitment.com
Please note that due to the high volume of applications, we will only be able to contact those who are successfully shortlisted.