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Aftersales Director - GCC

Ref: 733 Date Posted: Tuesday 12 Mar 2024

Job Title: Aftersales Director

Location: GCC                   

We are seeking a dynamic Aftersales Director for our client, a franchised importer synonymous with excellence in the automotive sector. This role presents an unparalleled opportunity for a strategic-minded professional to orchestrate and elevate aftersales operations across multiple locations in the GCC, driving tangible business growth and customer satisfaction.

Role Overview:

As the Aftersales Director, you will be responsible for managing and enhancing the service and parts departments across various locations. You will play a pivotal role in driving customer satisfaction, operational efficiency, and revenue growth while upholding the brand's premium standards.

Key Responsibilities:

  • Lead, mentor, and inspire a team of service managers, parts managers, technicians, and support staff.
  • Develop and implement strategic plans to optimise aftersales operations, including service processes, parts inventory management, and customer engagement initiatives.
  • Ensure adherence to brand standards, policies, and procedures to deliver exceptional service experiences to customers.
  • Collaborate closely with other departments, including sales, marketing, and finance, to achieve overall business objectives.
  • Analyse performance metrics, identify areas for improvement, and implement solutions to enhance operational efficiency and profitability.
  • Foster a culture of continuous improvement, training, and development within the aftersales team.


  • Proven track record of at least 7 years in aftersales management within the automotive industry, with experience in premium brands.
  • Strong leadership skills with the ability to motivate and empower teams to achieve targets and exceed customer expectations.
  • Strategic thinker with excellent analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills, with fluency in English. Knowledge of Arabic is advantageous.
  • GCC Experience.

How to Apply:

Apply online at uploading your CV in Word format with a recent business photo.  Due to volume of applications, we can only contact those who are successfully shortlisted.