Job Title: Aftersales Director
Location: GCC
We are seeking a dynamic Aftersales Director for our client, a franchised importer synonymous with excellence in the automotive sector. This role presents an unparalleled opportunity for a strategic-minded professional to orchestrate and elevate aftersales operations across multiple locations in the GCC, driving tangible business growth and customer satisfaction.
Role Overview:
As the Aftersales Director, you will be responsible for managing and enhancing the service and parts departments across various locations. You will play a pivotal role in driving customer satisfaction, operational efficiency, and revenue growth while upholding the brand's premium standards.
Key Responsibilities:
- Lead, mentor, and inspire a team of service managers, parts managers, technicians, and support staff.
- Develop and implement strategic plans to optimise aftersales operations, including service processes, parts inventory management, and customer engagement initiatives.
- Ensure adherence to brand standards, policies, and procedures to deliver exceptional service experiences to customers.
- Collaborate closely with other departments, including sales, marketing, and finance, to achieve overall business objectives.
- Analyse performance metrics, identify areas for improvement, and implement solutions to enhance operational efficiency and profitability.
- Foster a culture of continuous improvement, training, and development within the aftersales team.
Requirements:
- Proven track record of at least 7 years in aftersales management within the automotive industry, with experience in premium brands.
- Strong leadership skills with the ability to motivate and empower teams to achieve targets and exceed customer expectations.
- Strategic thinker with excellent analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills, with fluency in English. Knowledge of Arabic is advantageous.
- GCC Experience.
How to Apply:
Apply online at www.eureocellrecruitment.com uploading your CV in Word format with a recent business photo. Due to volume of applications, we can only contact those who are successfully shortlisted.