Job Title: After Sales Manager
As the After Sales Manager, you will play a pivotal role in ensuring the efficient and effective operation of the service and parts division within our client's automotive business. Your primary responsibilities will revolve around managing the Aftersales service and parts operations to deliver exceptional customer satisfaction.
To be successful in this role, candidates must possess the following qualifications and experience:
Volume Experience: You should have a demonstrated track record of managing high-volume service and parts operations, ideally within the automotive industry.
Technical Background: A strong technical understanding of automotive systems and components is essential for effectively overseeing service and parts operations.
Experience: A minimum of 5 to 7 years of experience in a similar role within the automotive sector is required. This experience should include managing teams, optimising processes, and ensuring high levels of customer satisfaction.
- Oversee and manage the service and parts operations, ensuring efficient and timely delivery of services to customers.
- Lead, mentor, and develop a team of service and parts professionals.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with other departments to streamline operations and improve overall efficiency.
- Maintain high standards of quality control and ensure compliance with industry regulations.
- Monitor key performance metrics and implement improvements as necessary.
- Manage inventory levels and ensure timely availability of parts and accessories.
- Handle customer inquiries, concerns, and escalations to ensure prompt resolution.
- Continuously identify opportunities for process improvement and cost optimization.
- Stay up-to-date with industry trends and technologies to remain competitive in the market.
How to Apply:
To apply for this exciting opportunity, please visit www.eurocellrecruitment.com and submit your CV in WORD format, accompanied by a recent business photo. Our commitment to excellence is at the core of everything we do, and we invite you to become part of our journey.
Please note that due to the high volume of applications, we will only be able to contact those who are successfully shortlisted. Your opportunity to contribute to a thriving business awaits!