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Service Manager - GCC

Bonus, Car, Flights - Aftersales
Ref: 662 Date Posted: Monday 01 May 2023

Job Title: Service Manager - Premium Automotive Brand

Location: GCC

Our GCC based client is seeking a highly motivated and experienced Service Manager to join their team and lead the service operations for a premium automotive brand in the GCC region. This is an ideal first overseas role for candidates with experience in premium brands and extensive knowledge of automotive parts.

Key Responsibilities:

  • Oversee the day-to-day operations of the service department, ensuring high-quality service delivery and customer satisfaction.
  • Manage and develop a team of service advisors, technicians, and support staff.
  • Develop and implement service processes and procedures to ensure efficiency and productivity.
  • Manage parts inventory and ordering, ensuring timely delivery and availability.
  • Build strong relationships with customers, ensuring a high level of customer retention and loyalty.
  • Develop and manage the department budget, ensuring financial targets are achieved.
  • Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.

Key Requirements:

  • Minimum of 5 years' experience in a service management role within the automotive industry, preferably in a premium brand dealership.
  • Strong technical knowledge of automotive parts and repair processes.
  • Experience managing a team of service advisors, technicians, and support staff.
  • Excellent customer service skills and the ability to build strong relationships with customers.
  • Strong communication and leadership skills.
  • Strong financial acumen and the ability to manage budgets and financial targets.

This is an exciting opportunity to join a leading premium automotive brand in the GCC region and make a significant impact on their service operations. On offer is a competitive TAX FREE salary package and benefits, along with the opportunity for career growth and development.

If you have the required experience and skills, apply at with your CV in WORD format and a recent business photo.  We look forward to hearing from you, but due to volume of applications we are only able to contact those who are successfully shortlisted for a pre-screening interview.